Customer care

Sixrace.it is an Italian site, we have a warehouse in Italy and we ship from Italy without customs costs to all destinations in member states of the European Union.

Our customer service is active from Monday to Friday from 9 to 12:30 (Rome time zone).

Our operators answer in 5 languages, you can contact us in your language.

• Italian
• English
• French
• German
• Spanish

If your inquiry requires a response, you will usually receive it within 3 working days. If your request concerns one of the points listed below (example "When will I receive my order?") Consult the information available below.

Protests

PayPal , Stripe , Klarna , etc. disputes are LONG and EXPENSIVE procedures; if you have a problem, contact customer service and wait at least 3 days for a response. Once a dispute is opened, our customer service can no longer handle returns, replacements, warranty exchanges, missing parts, or other issues. The matter is handled by the payment provider, with resolution times up to 45 days. Therefore, we encourage you to use our support team, which is much faster and allows us much more flexibility in resolving any issues.

Where is my order?

When will my order arrive?

When will you ship my order?

➡️ Click here to see the expected delivery time of your order ( https://www.sixrace.it/en/faq/faqs/handling-time ) .

We kindly ask you to avoid contacting customer service with questions such as "Where is my order?" . Our agents cannot provide an estimated delivery date until all items in your order are ready for shipment. Once this happens, you will automatically receive a shipping confirmation email.

✅ If the topic is not among those listed you can contact our customer service on this page ( https://www.sixrace.it/en/contact-us )

To ensure a better customer service and keep track of the information exchanged, you can only consult customer service responses through this support page (https://www.sixrace.it/faq).

If you need assistance, choose a topic and consult the answers of our customer service on this page (https://www.sixrace.it/en/faq).

⛔ Attention, to ensure quick answers, in case your question concerns a topic already present in our FAQ, YOU WILL NOT RECEIVE ANSWER from customer service.

We therefore invite you to consult the FAQ on this page for all questions regarding shipping times, order status, payment and refunds!

If the topic is not among those listed, you can contact our customer service on this page (https://www.sixrace.it/en/contact-us)