Returns and Refunds

The refund will be issued to the payment method you used to place the order. For example, if you paid by credit card, the refund will be issued through your credit card payment gateway.

Please note: There may be a processing time between the date we issue the refund and the actual credit to your account. This time does NOT depend on Sixrace but on your bank/card issuing company/payment method used.

⚠️Our operators cannot know when a refund will actually be credited. Contact your bank if you need further details.

Returns for orders that conform to the description (i.e., at the customer's discretion, even in the event of delivery delays of no more than 60 days) involve the following costs:

⚠️ One-time €19 handling fee for canceling orders already delivered and/or shipped by the supplier.

⚠️ Payment fees equal to 3% of the amount paid for all other orders, even if they have not yet been processed, are in queue, are out of stock, or are awaiting production.

⚠️ Payment fees of 5% of the paid amount for orders paid with Klarna

⚠️ ATTENTION: Shipping costs (return shipping costs) are NEVER refunded, under any circumstances, regardless of the reason for the return.

Orders placed on Sixrace.it cannot be cancelled for any reason, including any delivery or shipping delays.

If your order has been " Sold Out " for more than 30 days , you can request a cancellation if the product has not already been pre-ordered by the supplier. Contact our customer service to request a cancellation if your order has been "Sold Out" for more than 30 days.

Customer service cannot cancel an order if the status is not “Out of Stock” and no more than 30 days have passed since the order date.

If your order is in " Ordered " or " Processing " status , you will not be able to cancel it for 45 days after the order date. This is because some manufacturers have longer delivery times than others and cannot be cancelled once placed.

If you have confirmed to our customer service that you wish to wait for an Out of Stock product, you will no longer be able to cancel your order later.

All returned products must be packaged in the best possible way to prevent damage to the products and the packaging.

If the products do not meet these specifications, we reserve the right to reject the return without further notice. In this case, the customer will always be responsible for the return shipping costs.

The product(s) subject to return must be returned within 14 days of the date of notification of the intention to withdraw/change your mind. If the product is not returned within this period, the return cannot be accepted.

The return shipping address is shown in the return request acceptance email.

Shipping is always the customer's responsibility. We recommend using an insured and traceable carrier and providing the tracking code.

You can find all the information on return procedures in the "returns" section of the FAQ.

If you have a problem with your order, contact us and we'll work together to resolve it!

You can return a product within the timeframe established by law (14 days from delivery) by communicating your wish to exercise the right of withdrawal by registered mail or certified email (or by accessing the "Order History and Details" section of your account) and then returning the products at your own expense in accordance with the provisions of the law.

Orders to Switzerland: Swiss law does not provide for the right of withdrawal for online purchases, so it is not possible to return products due to a change of heart. Warranty rights for defective products remain unaffected.

Orders to non-EU countries (UK, Norway, and others): You are responsible for the return, including export and re-import customs formalities, duties, and taxes. Please retain your customs documentation and send us a copy; without it, your return may be held up by customs. Any import duties and VAT paid in your country are not refundable by us; you can request a refund from your local customs office.

If you want to know if you can cancel your order, consult the dedicated FAQ “Cancelling an Order”.
For more details on shipping a return, go to the “Packaging and Shipping a Return” section of the FAQ.