🇮🇹 Sixrace .it is an Italian site, we have warehouse in Italy and we ship from Italy!
All orders are handled from our headquarters in Italy (GE), we ship to Italy and Europe. good shopping!
⛔ Read this page before submitting a request to customer service
Read the information on this page, they explain in detail the path that your order must take before it is shipped, the management of delays and the reasons, the payment and return methods!
⚠️ Our customer service to offer fast response times to everyone may not respond to requests for information that can be found on this page , such as shipping times, tracking, order delivery forecast, etc.
📦 Where is my order?
🛒 In your "Orders" section on our site you can check the order status and the estimated delivery date, remember that this is only an indicative date, it is the shipping date and not the delivery date and does not guarantee to receive the goods within the indicated deadline .
Furthermore, the expected shipment date can be changed and updated at any time by sixrace staff.
🕵️ You can track the delivery of your order via the link you received on your email at the time of shipment (Not at the time of order).
Or you can connect to your reserved area of our site using the LOGIN button at the top (Login) and at the bottom (Your account) and consult the "Orders" section.
🚚 If you have not yet received the tracking or you do not see it in the orders section, it means that we are still waiting for the delivery of your product by the manufacturer, be patient a few days, as soon as the shipment is entrusted to the courier you will receive emails with the tracking data and you will see the update in your reserved area.
⚠️ Attention delivery times may vary from those shown on the site, also remember that SATURDAY and SUNDAY and HOLIDAYS couriers do not deliver, so if you are waiting for a patient product a few days after the indicative date, the wait will surely be repaid!
🛒 Where is my order?
In your order section you can check the status of the order.
Orders placed and accepted can have the status:
Payment accepted
Under processing
Ordered
These 3 states are the same for us and used only for internal management of procedures!
✅ If your order is in any of these states it means your order is being processed and already ordered or available.
We may be awaiting delivery by the manufacturer of the material, total or partial of your order, or we may be awaiting management by the warehouse.
If your order is in one of these states, all you have to do is wait for the shipment email, it is not necessary to request updates on your order from our operators, in case of problems we will notify you.
⚠️ Our customer service to offer fast response times to everyone may not respond to requests on orders in one of these states as the order is confirmed , ordered and awaiting shipment only and there are no further communications or updates to be provided to the customer before shipment.
Orders for which one or more parts may be out of stock by the manufacturer may have the status:
Out of stock
🚦 It means that one or more parts of your order are currently awaiting production / restocking. If your order is in this state you do not have to do anything , the order is placed in the production / procurement queue by the manufacturer and will be shipped as soon as it is available. In case of problems we will notify you.
⚠️ Our client service to offer fast response times to everyone may not respond to requests on orders in one of these states as the order is confirmed , ordered and awaiting shipment only and there are no further communications or updates from provide to the customer before shipment.
🚚 Vector:
All packages are shipped by express courier with tracking, insured where expressly indicated.
SixRace is not responsible for delays, damage, loss or loss of uninsured packages.
SixRace is not responsible for courier delivery times.
The shipment is made to the address provided at the time of the order, which must always be monitored for the receipt of the packages.
⚠️ Any redelivery costs for an unmonitored address, opening stock, scheduled return, change in the delivery address or return following failure to collect are the sole responsibility of the final customer and in case of order refund they will be deducted from the returned amount.
⌛ Shipping times:
Shipping times vary depending on stock availability, and for some products depending on the manufacturer.
⚠️ The indication "✅ Available" on the online store simply indicates the availability of the item to be purchased. The availability of a product to be purchased on our e-commerce does not guarantee immediate shipment as some products are present and shipped from our warehouse, others are ordered by the manufacturer following your order or customized and assembled by the supplier following your order, still others are present and shipped from the supplier's warehouse or from an external logistics following your order, as follows:
⌛ Products in stock: Shipping in 24 hours delivery in 24/48 hours (except for delays).
⌛ Products in the manufacturer's / external warehouse: Shipment based on the manufacturer's timing (approximately 3-9 days) and subsequent delivery in 24/48 hours (except for delays).
⌛ Products NOT in the manufacturer's warehouse / to be assembled or customized: Shipment following production, based on the times and needs of the manufacturer to be ascertained from time to time.
⚠️ If you are urgent , please always ask for confirmation on the expected date of shipment of the products BEFORE placing orders , otherwise we do not accept complaints regarding the shipping times.
Other general shipping info:
⚠️ Any products not available in stock and / or customized and / or sold out after the order will be ordered by the supplier as quickly as possible and shipped as soon as possible, generally no later than 2 weeks.
1️⃣ Remember to always check the integrity of the packages upon receipt.
2️⃣ Signature to the courier with specific control reserve in case of damage and / or dents of the packages.
3️⃣ Report any problems on the goods received within 24 hours.
💵 Payment:
Purchases made on SixRace are safe and guaranteed and payments can be made in several ways:
Payment by credit card through Unicredit
Credit Card Payment via Stripe
Payment with PayPal
Payment at our office
Payment by bank transfer in advance
Payment in installments with Scalapay
Some details on payment methods:
💳 Payment with Scalapay
If you buy with Scalapay you will receive your order immediately and pay in 3 installments.
You acknowledge that the installments will be transferred to Incremento SPV Srl, to related parties and their assignees, and that you authorize this transfer.
💳 Payment with Paypal
By selecting the PayPal payment, you will be redirected to a page on the PayPal site where you can enter your details and make the payment.
Personal financial information will not be shared with SixRace, but handled directly by PayPal. In case of cancellation of the order or non-acceptance by SixRace, the amount will be refunded to your PayPal account. SixRace will not be responsible for any delays in the refund process.
⚠️ From March 5, 2020 PayPal has changed its conditions of use and does NOT refund payment fees on refunds anymore , therefore in the event of a refund of payment made with PayPal, for any reason, the fees will NOT be refunded.
🏦 Payment by bank transfer in advance
The order will be managed only after receiving confirmation of the credit from the bank.
Payment must be made within 7 days from the date of the order. After this deadline, the order will be automatically canceled.
The purpose of the bank transfer must necessarily include the order number.
📋 Receipt and Billing:
We do not issue a commercial invoice but only a tax receipt, as ours is an online store aimed at selling to individuals and not to commercial activities.
The space dedicated to the billing address is to be understood as the order header address if different from the delivery address.
Our e-commerce issues an automatic order receipt.
🔙 Returns:
If you have a problem with your order contact us, we will try to solve it together!
You can request a return of a product by logging into your account page and selecting " Order History and Details ".
The status of an approved return request can be viewed in the "Product Return" section of your account!
🚚 Packaging and shipping
All products subject to RMA must be packaged in the best possible way to prevent damage to the same and packaging. In case of products not congruent with these specifications we reserve the right to reject the RMA request without further communication. In this case the return costs will always be charged to the customer.
The product / s, subject to RMA, must arrive in our warehouse within 10 days from the date of approval of the return, if the product is not returned to our warehouses within this period, the assigned RMA number will no longer be valid. The responsibility for shipping is always borne by the customer, we recommend using an insured and traceable carrier.
All returns must be sent to the address provided in the "Contact Us" section of this site.
💸 Refunds:
Attention: From the date of our issuing of the refund to the actual crediting of your funds, a management time may elapse, which does NOT depend on Sixrace but on your bank / card issuing company / payment method used.
Do not ask our customer service for the actual availability date as it is NOT our responsibility and in any case we can NOT in any way know the timing of your credit institution.
Sixrace is responsible for the technical times only up to the time of issuing the refund.
⚠️ Credit Card refunds can usually take, from the time of issue, 15 days to be displayed on your account or until the statement of account is issued in the following month , depending on the conditions of use you have with the company card issuer.
The management of a return for orders that comply with the description (therefore by choice of the customer, even in the event of delivery delays not exceeding 60 days) involves the following costs:
⚠️ One-off management cost € 19 for the withdrawal of orders already delivered and / or already shipped by the supplier.
⚠️ Payment commissions equal to 3% of the amount paid for all other orders, including those not yet processed, in queue, out of stock or awaiting production.
🛎️ ATTENTION transport costs (shipping costs) are NEVER refunded, under any circumstances, regardless of the reasons for the return.
⛔ Read this page before submitting a request to customer service
Read the information on this page, they explain in detail the path that your order must take before it is shipped, the management of delays and the reasons, the payment and return methods!
⚠️ Our customer service to offer fast response times to everyone may not respond to requests for information that can be found on this page , such as shipping times, tracking, order delivery forecast, etc.