Packaging and shipping of a return

All returned products must be packaged in the best possible way to prevent damage to the products and the packaging.

If the products do not meet these specifications, we reserve the right to reject the return without further notice. In this case, the customer will always be responsible for the return shipping costs.

The product(s) subject to return must be returned within 14 days of the date of notification of the intention to withdraw/change your mind. If the product is not returned within this period, the return cannot be accepted.

The return shipping address is shown in the return request acceptance email.

Shipping is always the customer's responsibility. We recommend using an insured and traceable carrier and providing the tracking code.

You can find all the information on return procedures in the "returns" section of the FAQ.