How can we help you?

You can also browse the topics below to find what you are looking for.

Contact us

Where is my order?

When will my order arrive?

When will you ship my order?

➡️ Click here to see the expected delivery time of your order ( https://www.sixrace.it/en/faq/faqs/handling-time ) .

We kindly ask you to avoid contacting customer service with questions such as "Where is my order?" . Our agents cannot provide an estimated delivery date until all items in your order are ready for shipment. Once this happens, you will automatically receive a shipping confirmation email.

Do you need assistance with an order or product?

If you need assistance, choose a topic and consult the answers from our customer service on this page ( https://www.sixrace.it/faq ).

⛔ Please note, to ensure prompt responses, if your question concerns a topic already covered in our FAQ, you will NOT receive a response from customer service.

We therefore invite you to consult the FAQ on this page for all questions regarding shipping times, order status, payments, and refunds!

If your topic is not listed, you can contact our customer service on this page ( https://www.sixrace.it/it/contattaci )

Cookie name	Provider	Purpose	Expiry
apc_popup_session	https://www.sixrace.it	Used to know if it is a new browser session.	Session
CONSENT	youtube.com	Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.	2 years
cookiesplus	https://www.sixrace.it	Stores your cookie preferences.	1 year
crisp-client/domain-detect	Crisp Chat	Disables features for Crisp Chat that are having too many visitors at the same time	Session
crisp-client/session	Crisp Chat	Used to make the Crisp Chat consistant when going to your website. Without this cookie, the customer would have a new chat session everytime he switchs to a new page.	6 months
laravel_session	https://www.sixrace.it	Cookie used to identify a session instance for the user.	1 day
PHP_SESSID	https://www.sixrace.it	This cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.	Session
PrestaShop-#	https://www.sixrace.it	This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.	720 hours
rc::a	Google	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	Persistent
rc::c	Google	This cookie is used to distinguish between humans and bots.	Persistent
__cfduid		Technical cookies required by CDN provider Cloudflare.	30 days

Cookie name	Provider	Purpose	Expiry
DEVICE_INFO	youtube.com	Used to track user's interaction with embedded content.	180 days
LAST_RESULT_ENTRY_KEY	youtube.com		Session
TESTCOOKIESENABLED	youtube.com		1 day
twk_uuid_#	https://www.sixrace.it		180 days
VISITOR_INFO1_LIVE	youtube.com	Tries to estimate the users' bandwidth on pages with integrated YouTube videos.	180 days
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Session
ytidb::LAST_RESULT_ENTRY_KEY	youtube.com	It records the user's video player preferences when viewing embedded YouTube videos.	Persistent
YtIdbMeta#databases	youtube.com		Persistent

Cookie name	Provider	Purpose	Expiry
collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
r/collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
ssupp.chatid	Smartsupp	Conversation ID from live chat service provided by Smartsupp	Session
ssupp.group	Smartsupp	Last group of visitor from live chat service provided by Smartsupp.	Session
ssupp.vid	Smartsupp	Necessary for the functionality of the website's chat-box function.	6 months
ssupp.visits	Smartsupp	Number of previous visits, necessary to track for automatic messages from live chat service provided by Smartsupp.	6 months
TawkConnectionTime	https://www.sixrace.it	Allows the website to recognise the visitor, in order to optimize the chat-box functionality.	Session
yt-player-headers-readable	youtube.com	Used to determine the optimal video quality based on the visitor's device and network settings.	Persistent
_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_gat	Google	Used by Google Analytics to throttle request rate	1 day
_gat_gtag_UA_*	Google	Used to throttle request rate.	1 minute
_ga_#	Google	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.	2 years
_gd#	Google	This is a Google Analytics Session cookie used to generate statistical data on how you use the website which is removed when you quit your browser.	Session
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day

Cookie name	Provider	Purpose	Expiry
ads/ga-audiences	Google	These cookies are used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.	Session
C	adform.net	Used to check if the user's browser supports cookies.	30 days
fr	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months
IDE	doubleclick.net	Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.	1 year
kk_leadtag	Kelkoo	Product price comparison.	1 year
NID	Google	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	6 months
sib_cuid	Sendinblue	Collects information on the user's website navigation and preferences - This is used to target potential newsletter based upon this information.	1 year
SL_C_#_KEY	Smartlook	Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	13 months
SL_C_#_SID	Smartlook	Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	13 months
SL_C_#_VID	Smartlook	Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	13 months
SL_L_#_KEY	Smartlook	Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	13 months
SL_L_#_SID	Smartlook	Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	13 months
SL_L_#_VID	Smartlook	Collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.	13 months
tr	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	Session
trkcg_fid	Carts Guru	Identify the user ID for remarketing services	30 days
trkcg_sid	Carts Guru	Identify the session for remarketing services	30 minutes
uid	Criteo	Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.	30 days
uid	adform.net	Registers a unique user ID that recognises the user's browser when visiting websites that use the same ad network. The purpose is to optimise display of ads based on the user's movements and various ad providers' bids for displaying user ads.	2 months
VISITOR_INFO1_LIVE	youtube.com	Tries to estimate the users' bandwidth on pages with integrated YouTube videos.	179 days
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Session
yt-player-headers-readable	youtube.com	Used to determine the optimal video quality based on the visitor's device and network settings.	Persistent
yt-remote-cast-installed	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
yt-remote-connected-devices	youtube.com	Stores the user's video player preferences using embedded YouTube video	Persistent
yt-remote-device-id	youtube.com	Stores the user's video player preferences using embedded YouTube video	Persistent
yt-remote-fast-check-period	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
yt-remote-session-app	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
yt-remote-session-name	youtube.com	Stores the user's video player preferences using embedded YouTube video	Session
_clck
_clsk
_fbp	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months
_fbp