Shipment

We ship throughout Europe without customs fees or import taxes. Ex-EU countries do not pay VAT as it is applied by their receiving country.

If you haven't received your tracking email or can't find it in your orders section, it means we're still waiting for your product to be delivered. You don't need to contact us; if there are any issues, we'll contact you. See the "Order Processing Times" section for more details.

Please avoid contacting customer service to ask "Where is my order?" Our operators cannot provide you with an estimated delivery date until all your products are ready to be shipped. At that time, you will receive an automatic email from the system with the shipping notification.

Where is my order?

When will my order arrive?

When will you ship my order?

➡️ Click here to see the expected delivery time of your order ( https://www.sixrace.it/en/faq/faqs/handling-time ) .

We kindly ask you to avoid contacting customer service with questions such as "Where is my order?" . Our agents cannot provide an estimated delivery date until all items in your order are ready for shipment. Once this happens, you will automatically receive a shipping confirmation email.

All products visible on sixrace.it are purchasable and available! We constantly update our warehouse stock and manufacturer data to show only products that are available for order!

If our site allows you to purchase the product, it means it is available and purchasable!

Some custom-made products require longer lead times. If there are any discrepancies between stock and available quantities, our customer service team will contact you directly to discuss the appropriate handling options (refund, reorder, replacement, or other).

Products that are NOT available and cannot be ordered from the manufacturer will be removed from the site and cannot be purchased (the site itself will display an error if you add them to your cart).

If you can add the product to your cart, it means that the product can be ordered and purchased!

DELIVERY TIMES FROM THE TIME THE PACKAGE IS HANDED OVER TO THE COURIER:

Delivery times from the time the package is handed over to the courier are usually 24-48 hours for Italy and 48-72 hours for Europe. This is from the date of shipment and handing over to the courier (not the order date), plus handling time (see below) .

You'll receive a tracking number via email so you can monitor your shipment. It can take up to 24 hours for the tracking information received via email to be recognized by the courier's systems. You don't need to follow up; if there are any issues, we'll contact you.

We kindly ask you to avoid contacting customer service with questions such as "Where is my order?" . Our agents cannot provide an estimated delivery date until all items in your order are ready for shipment. Once this happens, you will automatically receive a shipping confirmation email.

⚠️ Order preparation times vary depending on the brand. Consider 3-15 days as the minimum and maximum range, with most products delivered within 48 hours in Europe.

Below you'll find the average expected preparation times for the main brands we carry. These are indicative estimates, which may vary and are beyond our control.

HP Corse: 3 to 10 days
Evotech Performance: 3 to 12 days
Haan Wheels: over 45 days
HealTech: 3 to 15 days
Powerbronze: 3 to 30 days
Dynojet: 3 to 15 days
Zieger / Ibex: 3 to 30 days
All other brands: 3 to 15 days

In case of temporary unavailability of the product, your order may have the status "Out of stock", no action is required on your part, we will ship your order as soon as we receive it, we will contact you in case of problems. If your order has the status "Shipped" but you are unable to view the tracking, wait 24 hours (at least 1 business day) and try again.

All packages are shipped by express courier with tracking, insured where expressly indicated.

SixRace is not responsible for delays, damage, loss or loss of uninsured packages.

SixRace is not responsible for courier delivery times.

The shipment is made to the address provided at the time of the order, which must always be monitored for the receipt of the packages.

⚠️ Any re-delivery costs for an unmonitored address, opening stock, scheduled return, change in the delivery address or return following non-collection are the sole responsibility of the final customer and in the event of order reimbursement they will be deducted from the returned amount. .

The delivery address indicated in the order cannot be changed. Delivery is not scheduled by appointment or by telephone, the delivery address chosen must be monitored and available to receive packages throughout the day.

1️⃣ Remember to always check the integrity of the packages upon receipt.

2️⃣ Signature to the courier with specific control reserve in case of damage and / or dents of the packages.

3️⃣ Report any problems on the goods received within 24 hours.

⚠️ Attention delivery times may vary from those shown on the site, also remember that SATURDAY and SUNDAY and HOLIDAYS couriers do not deliver, so if you are waiting for a product be patient a few days.

ORDER HANDLING AND PREPARATION TIMES

All orders are processed as quickly as possible. Delivery times vary depending on the product and, barring delays, are generally between 3 and 15 business days.

Please wait for the shipping email; there's no need to request updates. If there are any problems, we'll contact you.

We ask that you avoid contacting customer service with questions such as "Where is my order?" . Our agents cannot provide an estimated delivery date until all items in your order are ready for shipment. Once this happens, you will automatically receive a shipping confirmation email.

Below you'll find the average expected preparation times for the main brands we carry. These are indicative estimates, which may vary and are beyond our control.

HP Corse: 3 to 10 days
Evotech Performance: 3 to 12 days
Haan Wheels: over 45 days
HealTech: 3 to 15 days
Powerbronze: 3 to 30 days
Dynojet: 3 to 15 days
Zieger / Ibex: 3 to 30 days
All other brands: 3 to 15 days

⚠️ If you're in a rush, always confirm the estimated shipping time before placing your order. Otherwise, claims regarding shipping times will not be accepted.