Where is my order?
In your " Orders " section on our site you can check the estimated delivery date , remember that this is only an indicative date , is the date of shipment and not of delivery and does not guarantee to receive the goods within the indicated term. Furthermore, the planned shipping date can be changed and updated at any time by the sixrace staff.
You can track the delivery of your order via the link you received on your email at the time of shipment (Not when ordering). Or you can connect to your restricted area of our site using the LOGIN button at the top ( Sign in ) and below ( The account ) and see the " Orders " section.
Attention the delivery times may vary from those shown on the site, also remember that Saturday and Sunday and holidays the couriers do not deliver, so if you are waiting for a product please wait a few days < / strong> beyond the indicative date, the wait will surely be repaid!
All packages are shipped with traceable express courier, insured where expressly indicated.
SixRace is not responsible for delays, damage, loss or loss of uninsured packages.
SixRace is not responsible for courier delivery times.
Shipping times vary depending on stock availability, and for some products depending on the manufacturer, the availability of a product on our ecommerce does not guarantee immediate shipping as some products are ordered by the manufacturer following your order .
General information on shipping times
Any products not available in stock and / or personalized and / or sold out after the order will be ordered by the supplier as quickly as possible and shipped as soon as possible, generally no later than 2 weeks.
Remember to always check the integrity of packages on receipt.
Sign the courier with specific control reserve in the event that you find damage and / or dents of the packages.
Report any problems with the goods received within 24 hours.
Purchases made on SixRace are secure and guaranteed and payments can be made in different ways:
- Payment on Cash on Delivery
- Credit Card Payment
- Pay with Pay Pal
- Payment at the headquarters
- Payment by bank transfer in advance
Cash on delivery
Upon delivery of the goods ordered, the customer will pay the sum directly to the courier. If the amount is less than € 999.99 the payment can be made in cash, for higher amounts it must necessarily be made by bank draft payable to the courier.
N.B. for this payment method the customer is required to contact SixRace before making the purchase to verify the possibility of the mark for the desired product.
Pay with Paypal
Selecting the PayPal payment, you will be redirected to a page on the PayPal site where you can enter your details and make the payment.
Personal financial information will not be shared with SixRace, but managed directly by PayPal. In case of cancellation of the order or non-acceptance by SixRace, the amount will be refunded to your PayPal account. SixRace will not be responsible for any delays in the reimbursement phase.
Payment by bank transfer in advance
The order will be handled only after receiving confirmation of the bank credit.
Payment must be made within 7 days of the order date. Beyond this deadline, the order will be automatically canceled.
The causal of the bank transfer must necessarily include the order number .
If you have a problem with your order, contact us, we will try to solve it together!
You can request the return of a product by accessing your account page and selecting " History and Order Details ".
The status of an approved return request can be viewed in the " Product Return " section of your account!
Packaging and shipping
All the products covered by the RMA must be packaged in the best possible way to prevent damage to the same and the packaging. In the case of products that are not congruent with these specifications, we reserve the right to reject the RMA request without further communication. In this case the return costs will always be charged to the customer.
The product (s), object of RMA, must reach our warehouse within 10 days from the date of approval of the return, if the product has not returned to our warehouse within this period, the assigned RMA number will no longer be valid. The responsibility for shipping is always borne by the customer, we recommend using an insured and traceable carrier.
All returns must be sent to the address provided in the "Contact Us" section of this site.